Cindy Jane Private tour guide in Xian, Guangzhou, Shenzhen - China

Cindy Jane

Guide profile:

This is Cindy Jane, a licensed English tour guide/operator and business assistant in China. I have been working as a tour guide since 2007 after graduation with a Bachelor’s Degree in Art. I love travel and believe travelling is the best way to know the world. So many customers become my friends and they recommend my tour service to their friends and family, due to the great service offered. I am really appreciated of that.

No matter you travel to China for leisure or for business, I am able to assist your trip. I also work with the other professional tour guides/interpreters. We are all well-educated and have high service consciousness. Our concern is your enjoyment and satisfaction with our top class service at competitive price.

As a private tour guide/operator, I am quite familiar with the tour planning and also knowledgeable in the history, culture and story behind the attractions. My private tour will give you the authentic experience and the high flexibility. Just travel around at your pace and visit the places you like.

As a business assistant/interpreter, always on behalf of your side, my abundant experience and intelligence will make your business trip smooth and fruitful. I can work as your sourcing agent in China and provide with such services: Product Sourcing, Factory/wholesale market visit, Transportation arrangement and Logistic ...

If you would ask me what makes you proud in your life, I would like to say, “I have FRIENDS from all over the world!!!” ^_^

Travelling with us is like with your FRIENDS!

See you in China!

Recent reviews of this tour guide:

5 stars David M.

Cindy Jane was great to work and very professional. She has fantastic knowledge of the city and history of the area, and a lovely personality. Our family really enjoyed having our own personal tour guide, and for the 4 of us, the price was actually slightly less than booking on bigger group day tours. I would not hesitate to recommend Cindy Jane, and I hope to use her services again in the future.

Tour guide services/sample itinerary:

Plan A: 1 day tour with Terracotta Warriors and Xi’an city highlights

09:00 Meet you in the hotel lobby.

- Terracotta Warriors 120CNY/p+golf cart 5CNY/p

Local Lunch

- Big Wild Goose Pagoda 50CNY/p

- City Wall 54CNY/P

- Muslim Quarter, Bell and Drum Tower SQUARE

Plan B: 2 days tour with Terracotta Warriors and Xi’an city highlights

Day 1

09:00 Meet you in the hotel lobby.

- Terracotta Warriors 120CNY/p+golf cart 5CNY/p

Local Lunch

- Huaqing Hot Spring Palace (ticket 120CNY/p)

Evening option: 18:30 - 21:10

Tang Dynasty Show with dumpling dinner (ticket 298CNY/p)

Day 2

09:00 Meet you in the hotel lobby.

- Shaanxi History Museum

- Big Wild Goose Pagoda (ticket 50CNY/p)

- City Wall 54CNY/P

- Great Mosque (ticket 25CNY/p) and Muslim Quarter, Bell and Drum Tower SQUARE

Plan C: 1 day Huashan tour from Xi’an + Plan A or B

08:00 or 09:00 Meet you in the hotel lobby and go to Huashan Mountain by car or by high speed train

- Huashan Mountain (ticket 160CNY/p + West Peak and north Peak cable car and shuttle bus 290CNY/p)

Plan D: 1 day tour to Longmen Grottoes and Shaolin Temple from Xi’an by high speed train

We are able to customize the tour to meet your interests.

Transportation by tour guide:

We provide all kinds of nice vehicles for your private tour.

5 or 7-seat car with driver: 80USD/day on average

For the other van or bus fee, pleas email me.

Private sightseeing & group tours offered by this guide:

(Shenzhen) Overseas China Town East Resort Price Per Group 88.00 USD
(Shenzhen) Splendid China & Folk Culture Village Price Per Group 88.00 USD
Terracotta Warriors and Xi'an City Sightseeing Price Per Group 50.00 USD
Xi'an Airport Transfer Service by 5-seater Car Price Per Group 25.00 USD
Xi'an Airport Transfer Service by 7-seater Car Price Per Group 50.00 USD

Tour guide interests:

Travel, Photography, Driving, Swimming, Music

Reviews of this tour – by clients who booked!

5 stars David M. 18 May 2019

Cindy Jane was great to work and very professional. She has fantastic knowledge of the city and history of the area, and a lovely personality. Our family really enjoyed having our own personal tour guide, and for the 4 of us, the price was actually slightly less than booking on bigger group day tours. I would not hesitate to recommend Cindy Jane, and I hope to use her services again in the future.

5 stars Siti W. B. 23 Sep 2017

She is the best tour guide & with more information about Xian.

5 stars Veronica W. 16 Sep 2017

Wow Xian was beautiful!

Thanks to Cindy and her driver I was able to experience a lot of what Xi'an had to offer in one day! Cindy knows a lot about the history of Xi'an which was mind blowing. Everything was a smooth easy process from being picked up at my accommodation, visiting the Terracotta Warriors, Muslim Quarter viewing of The City Wall, Drum Tower, Bell Tower everything was on time.

As a lone traveler I felt very safe with Cindy and would highly recommend her to anyone! Thank you!

5 stars Harmeet S. 04 Jul 2017

Cindy is one of the best tour guides we have ever had while travelling. We traveled as a school group of 8 with a stay of two and a half day in Xi'an. Cindy was able to customize our itinerary and accommodate our requests to deviate from the planned visits.

She is affluent in English, speaks a little Spanish, and knows her trait well. This was my second time to China, and the travel guide service by Cindy made the last two days in China quite enjoyable. I categorically recommend her.

5 stars Alan L. 27 Jun 2017

Cindy Jane was wonderful. She is very concerned for the interest of the traveler. she is very knowledgeable also and very personable.

She gave good insights into the attractions in Xian beyond what you would just read in a book.

Highly recommended!

5 stars Henry E. 14 Jun 2017

We had a one day stop over in Xi'an and decided to engage Cindy for a tour of this amazing city. She was extremely helpful and courteous during the entire process. Cindy worked with us to fit in a full day's itinerary between our arrival and evening flight departure. We visited the Muslim Qtr, City Wall, Wild Goose Pagoda and finally the Terracotta Warriors. She was very knowledgeable and insightful on the history of the city. Cindy made this entire trip very memorable for me and sons.

5 stars jennifer M. 05 Jun 2017

Cindy was simply fantastic! From the time she picked us up at the airport until she dropped us at the hotel at the end of the day, she was all smiles and fun and extremely knowledgeable. I have been to China many many times, but this was my first time in Xi'An and it was very memorial even thanks for Cindy. I hope to go back one day and if I do, I'll most certainly hire her again!

5 stars Lee P. 05 May 2017

Cindy provided exactly the experience we requested. She was very professional, but also personable in her approach. We were instantly at ease. She took extra time to assist us communicate at the airport when our flight was delayed. She did not have to do this, and in fact went out of her way to make sure we were accommodated. Very much appreciated. We very highly recommend her to anyone looking for a guide.

5 stars Erich G. 24 Apr 2017

Very well organized and executed. Very good background information.

5 stars Jean Y. 30 Mar 2017

Excellent! We felt very comfortable and happy to be with our guide. She added great value to our Xi'an tour. I want to give her 7 stars rating if possible. :)

5 stars Grant M. 27 Mar 2017

We were meant to have Cindy jane for our tour but she was substituted with Diana. Diana was extremely helpful and knowledgeable and was a lot of fun to be with and very friendly We covered a lot in one day and nothing was too much trouble for her. I think she was as exhausted as we were at the end of our tour but there was very little that we didn't cover thoroughly on our short trip to Xian.

5 stars Lizette C. 28 Nov 2016

Cindy was a fantastic tour guide and went out of her way to make sure that my friend and I had a great experience. She spoke very good english and was very knowledgable. She shared a lot of interesting stories about China, Xian, and the sights we saw. She was also very flexible and accommodating. She even helped me locate a store that sold contact solution since I was having difficulty finding a store on my own. She was a life saver! Overall, she was friendly and made us feel welcome in Xian.

5 stars Wendy P. 21 Nov 2016

Excellent tour guide, who speaks excellent English and is very knowledgeable. Very helpful in designing and executing a customized touring itinerary for our small group. Highly recommend!

5 stars greg R. 13 Nov 2016

Cindy was excellent our tour ran like clockwork ,Xian is a great city to visit with lots to see and do besides the Terracotta warriors ,we enjoyed the walled city ,the Muslim quarter and wild goose pagoda

we would highly recommend Cindy Greg ,Sydney ,Australia

5 stars Michelle C. 27 Oct 2016

I had a one day tour with Cindy Jane to the Terracotta Warriors, Banpo village and City Wall. Cindy has an amazing knowledge and passion for the all the sights. She made me laugh a lot during the tour. :) Thanks for making my trip an enjoyable and informative experience.

5 stars Frank Y. 23 Oct 2016

She was really delightful, warm and gracious... very patient throughout

the duration of the tour and maintained a cheerful attitude. Her explanation and

recounting was detail oriented; she is quite knowledgable in Chinese history.

I am glad that I took the tour of Xi'an with your team member.

5 stars Carol L. 05 Oct 2016

Excellent! I think Cindy Jane was born to be a professional tour guide. We had a lot of fun with her.

5 stars Jim T. 14 Sep 2016

We had a two-day tour with Cindy who shared a wealth of information, understood how to best time the tours, flexible, knew where to stand for best photos, and was very knowledgeable in answering all our questions. Cindy has lived in Xi’an for more than 15 years and is an experienced guide fluent English, Chinese and Hebrew. Cindy has led other tours internationally so is very experienced & highly recommend Cindy as she will make your Xi’an tour informative and memorable.

Tour Guide Comment: Jim and Nicole, thank you very much for your great support!

5 stars Tim I. 11 Sep 2016

Jane Cindy was a really wonderful guide and her knowledge and experience gave us a much better insight into Xian and its deep culture and history.

Jane Cindy spoke really good English and was able to assist us in so many ways. She arranged an itinerary that covered all of the main things we wanted to see and do. We also asked that we go and eat at some of the more local authentic local eating places and Jane took us to some wonderful little restaurants.

Thanks Jane for a great few days.

Tour Guide Comment: Thank you. I really enjoyed the conversation with you. Wish you all the best!

5 stars Brat T. 19 Aug 2016

Thank you for the memorable tour! It was my first time to use Viator. The experience was perfect. Jane Cindy responded to my inquiries very fast, and the price was really reasonable. I got the chance to visit all the places I like. She was very friendly and explained me a lot of history and story. Recommended.

Tour Guide Comment: Thanks. Hope you will have great experience with Viator tour guides for your future tour in the world.

5 stars Leopold P. 18 Aug 2016

We contacted Jane just 3 days before we arrive here. Jane was highly professional and was patient to answer all my questions. She was very flexible, friendly and spoke great English. We had a wonderful day with her. Highly recommended!

Tour Guide Comment: Thank you. We are always trying to work efficiently to meet customers' demands.

5 stars Mark V. 05 Jul 2016

Cindy was our perfect guide for Xi'an. We had her as a touristic guide, but her enthousiasm and knowledge makes her also a perfect professional guide, I guess. Her English is very good and her way of speaking is very pleasant. And moreover she can be very funny. Me and my family loved her!

Tour Guide Comment: Thanks for your positive review. I love your family also. You are all humorous! :)

5 stars Lily Y. 27 Jun 2016

Thank you for the great few days we spent in Xian. We all really enjoyed it, and really enjoyed your tour. I will certainly recommend you to any other people who I know visiting Xian. Many thanks and best regards

Tour Guide Comment: Welcome to Xi'an! I am always ready to offer the wonderful tours.

5 stars Dave L. 24 Jun 2016

We were delighted with the quality of service that we received from Jane and her driver. They exceed our expectations. Jane was very proficient in English and we really enjoyed talking with her during our tour and appreciated her insights into life in China. They were exceptionally customer focused and very sensitive to our needs.

Tour Guide Comment: Thank you!

5 stars Jeannette L. 12 May 2016

I was very pleased with this tour. Cindy was excellent and went over and above her duty to help us and ensure that we enjoyed the tour. She was always keen that we make the maximum out of time in Xian. I would have no hesitation in recommending her tour service.

Tour Guide Comment: Visitors are flying far away from hometown to China. I am responsible to help everyone make full use of the time when possible.

5 stars jenni T. 28 Apr 2016

Friendly and funny. We had an enjoyable time in Xian. Thank you.

5 stars Jerry W. 17 Apr 2016

I did a fast two day trip to Xi'an from Shanghai while in Shanghai for over a month on business. I have Cindy as my guide. She was a wealth of knowledge and speaks excellent English. I learned so much from her about the Chinese culture and life. We visited the Banpo 6000 year old village, the Terra Cotta Warriors on the first day, and City Wall, Big Wild Goose Pagoda, Muslim Street the next day. I thoroughly enjoyed the tour with Cindy and have recommended her to my other colleagues in Shanghai.

Tour Guide Comment: Thank you Jerry for the recommendation.

5 stars May S. 12 Apr 2016

Very well organised trip and everything went very smoothly. The Guide was very well informed and was full of facts and figures. I would recommend Jane Cindy to anyone! Thank you for the excellent tour.

Tour Guide Comment: Good luck. The weather was so lovely. :) Thank you.

5 stars Chusak J. 10 Apr 2016

The airport transfer was great. Driver is very kind, polite and helpful. The most importance is, he is punctual which is a must for me because I have my schedule set. If you do not want to deal with delay and un-reliable driver, I would like to recommend this airport transfer from Jane.

Jane, Thank you very much again for your great help and good support. I look forward to go back Xian again and surely I will use this airport transfer again.

5 stars Luna L. 02 Apr 2016

Thanks again for being such a helpful, informative and personable tour guide. We enjoyed every moment of our tour in Xi'an and would not hesitate to recommend you to anybody that was thinking of visiting Xi'an.

Tour Guide Comment: Thank you in advance for the recommendation.

5 stars Susan M. 14 Mar 2016

Cindy has very good personality for the job. We had great time together. Thank you again for the great service!

Tour Guide Comment: Enjoy the tour! Just so easy. :)

5 stars Sarah L. 28 Jan 2016

We had a great time with our guide in Xi'an, particularly the authentic food experience in Muslim Street. We loved it!

Tour Guide Comment: LOL, China has a lot of delicious cuisines for you to try.

5 stars Janet 14 Jan 2016

I just wanted to send a belated thank you to you. My friend had a wonderful time in your city, and I'm so happy she had a local to show her around. I'm passing along your email address to some of my co-workers in case they need someone to take their visiting friends or relatives around too. Thanks again!

Tour Guide Comment: Thank you. Quite a lot of my clients (friends) have recommended me. This is a great encouragement for my self. I am trying to offer the tour better and better.

5 stars Nur A. H. 20 Dec 2015

Highly recommended for tour in China and Hong Kong. The arrangement made was amazing and she answered all our queries prior to our departure to China promptly. Can definitely trust and rely on her. Will definitely engage her service again in the future!

Tour Guide Comment: Thank you very much. You are really a loving big family! :)

5 stars Yehuda M. 31 Oct 2015

5 stars Jasmine A. 14 Oct 2015

The private car arranged by Jane is quite new and comfortable. Driver is friendly and can speak some English. Great helpful and convenient, highly recommended!

Tour Guide Comment: Glad to hear that you enjoyed the driver's service.

5 stars Katharina R. 13 Jun 2015

Communication with Jane was always very smooth and fast, she came uo with very useful suggestions for the Trip. The Tour was guided by Zoe and I can highly recommend her, especially her knowledge about the terracotta Warriors and the shanxi museum exceeded my expectations. Thanks a lot

Tour Guide Comment: Great! Hope you enjoyed the typical Xian snacks also.

5 stars Gemma K. 07 Apr 2015

Jane helpfully arranged for us to meet with Janette who was very friendly and reliable. We had a tight connection to make from the airport to the train station and would have been completely lost without Janette's help in getting between venues, collecting the tickets and finding the train platform.

We also had a great time during our onward trip in China, the people are very friendly and helpful despite our language barrier, and the country is beautiful.

Tour Guide Comment: Thank you very much. Unlike at the airport, it might be a little bit difficult to find your way in China railway station. Tour guide is helpful and enable you feel completely stress free!

5 stars Jennifer C. 06 Feb 2015

Jane is amazing! I would highly recommend her. I had a wonderful day touring the Terra-cotta Warriors in Xian. She was knowledgeable and able to tell me everything I would want to know. I asked her questions on many topics and she freely shared her experiences. I truly enjoyed my time with her. Book Jane, you won't be disappointed. I only had one regret, and that is I didn't get a picture of her for posterity.

Tour Guide Comment: Thanks! A good memory with you in Xian, though we don't have a photo together.

5 stars Marcia L. 02 Sep 2014

Great. We were very happy with the transportation and with Jane's guiding experience. She seemed to really know her facts and was flexible with working with us to do as much as possible in our one day. She also recommended a friend to guide us in Luoyang and that was most helpful. We had a great trip and viator was a amazing resource to find people like Jane for our trip.

Tour Guide Comment: Glad to hear that you have a wonderful trip with me and the guide in Luoyang. Thanks again for the tour booking with me. Wish you all the best! : )

5 stars Klaudia B. 10 Aug 2014

We were very satisfied with the offer and the actual performance of Jane. She has picked us up timely in the morning from the train-station with a comfortable van, as planned, and is very knowledgeable, really nice and friendly and speaks very good English. Despite our time limit, she has introduced the wonderful highlights of Xi'an to us without stress. We wish her all the best and would recommend her definitely. Klaudia, Laurent and the three children Julien, Sophie, Jeremy from Luxemburg

Tour Guide Comment: Well done! We managed to visit all the highlights in one day, with trains arrival and departuare from Xian. I appreciate your future recommendation on me for your friends. Miss all your happy guys!

5 stars Jeff P. 22 Jul 2014

Jane was very friendly and knowledgeable. She was also flexible, willing to rearrange the whole day to accommodate our group. Her English was excellent. I would definitely book through Viator again.

Tour Guide Comment: Thanks. My private tour guarantee you the most flexibility. Hope all of you gain a lot from the trip. : )

5 stars Al B. 21 Jun 2014

Great guide. Very knowledgeable and fun to be with. Highly recommend Jane.

Tour Guide Comment: It was a great time to have conversation with you also. Thank you!

5 stars Reinhard S. 14 Jun 2014

The tour with Jane was perfect - highly recommended


Tour Guide Comment: Thank you Reinhard!

5 stars Melinda B. 31 May 2014

Jane was great! Not only was she professional, but she was extremely helpful in planning our very short stay in Xian. She helped us arrange transport to and from the airport, all day sightseeing of the Terra Cotta Warriors, the city wall, and other sights within the city. She also arranged the Tang Dynasty dinner show for us. Our short stay in Xian was jam-packed and well organized!

Tour Guide Comment: Glad to hear that you enjoyed your tour so much.

5 stars Sandra Z. 29 Apr 2014

Jane was an excellent guide for our 2 day visit of Xi'An. She designed a great itinerary, including car & driver, that was flexible to accommodate us. She was informative & patient. Highly recommended!

Tour Guide Comment: Thank you!

5 stars Robert D. 19 Apr 2014

Tour Guide Comment: Thank you!

5 stars Marta V. H. 13 Apr 2014

Jane was an excellent guide. We high recommend her.

Tour Guide Comment: Thank you for the support!

5 stars Kok W. Y. 03 Dec 2013

I started my tour plan with Jane in June (6 mths ahead of actual travel date). Jane was very supportive despite i change my itineries a couple of time ....She was honest to inform me prior to the tour that she is not available on my actual travel date. In return she introduced Diana Liu which is as good & freindly as her to assist my family for Xian tour. She even walked us to Da Fa Chang restaurant (famous dumpling restaurant) before she ended her services which is really appreciated ..TQ

5 stars DEEPAK V. 21 May 2013

We visited Xian last week and were fortunate to have booked Jane as our guide. Me, my wife and 2 kids aged 10 years each enjoyed her spontaneity and bubbling approach. Her knowledge on ancient Chinese history, intricate details on Terracotta warriors/ Banpo etc was impeccable. Between casual conversations, she educated us on Chinese customs. She helped us book a great hotel (Citadines) at a price lower than If you are in Xian, the one person you should reach out to is....JANE.

5 stars Ryszard P. 16 Apr 2013

Jane unfortunately was unavailable, but she arranged for Jasmine to do the guiding for us. She was exceptional.

5 stars Airin L. 21 Feb 2013

Thank you Jasmine you such wonderful guide for us very helpful , easy going and friendly. We really enjoyed our short trip there. We looking forward to come again soon and will recommend my friend to take you as guide. Also thank you very much to Jane for her good arrangement for sweet itinerary that made our dream come through specially our memorable time in Pearl River Cruise, unexplain experiences indeed.

5 stars Chris S. 29 Nov 2012

Very friendly, knowledgeable and helpful. Spoke great English and was well presented. Went out of her way to make a Pearl River Cruise for us and joined us on it. Thank you so much Jane. Glad we booked with you.

5 stars Kristeen C. 06 Nov 2012

Couldn't have been better! Jane responded quickly to my initial emails and was able to organise our time in Xian to fit in everything we wanted to do. She was waiting at the station to meet us with a name sign and a big smile! She was friendly, fun and informative. Lots of information, but not overwhelming - it was like sightseeing with a friend in their hometown. Cant recommend her highly enough. Best wishes for a great time in Xian!

5 stars Swarna V. 09 Oct 2012

Thanks to Jane for her professional and friendly service! She looked after my parents and their friends very well - they thoroughly enjoyed their trip to Xi'an. Highly recommended!

5 stars Anthony A. 26 Sep 2012

Tour Guide Comment: Thanks for the 5-star rating, a great encouragement for me to offer excellent tour service. Wish you all the best!!! : )

5 stars Jourdan K. 07 Sep 2012

Professional, Responsible, and friendly. Highly recommend for tourist to book her for private tour.

5 stars angelena W. 03 Sep 2012

Awesome! I booked Jane instead of booking the tour guide that came with my Affordable Asia pacakge & so glad I did! One -on-one attention, quick & prompt pick up from airport & off to see the city like 2 old college buddies. Jane & I clicked instantly. Her English is fantastic! She knows more than basic English & American slang. She got all my jokes & she made jokes too. Very knowledgeable about the Terrocotta Soldiers. My tour group didn't even get told 1/2 the information Jane told me.

5 stars Terri D. 24 Jul 2012

Jane was a great guide. She was very reliable and we enjoyed her company too. She put together a well organized trip based on what we wanted to see and do which enabled us to see more than we would have been able to on our own.

5 stars Donna N. 01 Jul 2012

Jane was our guide in Xi'an and I cannot speak highly enough of her! Jane organised accommodation and transport for us and gave us suggestions of places to visit and eat while we were not with her. Jane was very accommodating, even finding me a local laundry and picking up my clean clothes at the end of the day! Jane was flexible and keen to please, very knowledgeable about Xi'an and happy to share much of her knowledge with us. Jane is a great guide and I wish her every success!

5 stars William H. 18 May 2012

5 stars david S. 31 Mar 2012

We had a great day with Jane. We were met at the airport by our driver and Jane was waiting for us at the hotel. Jane was very pleasant and knowledgeable, and took us everywhere we wanted to see. We can't wait to do more sight seeing with her tomorrow!

5 stars Robert H. 13 Mar 2012

We werewith Janes colleague Ada for 2 days in Xian, all I can say is that she did an absolutley fantastic job in showing us around the city and the supporting sites. The car used was clean and tidy, the driver excellant. Never hurried or rushed between venues, her knowledge and enthusiasm for the tour could not be faulted. Thanks for a great time in Xian. Robert

5 stars EVERETT K. 27 Dec 2011

From the moment hired to create a tour of Xian for me and far after my departure, her responsiveness and thorough nature where top notch. Jane constructed a highly detailed and full schedule for me during my stay and if there was anything left off that would leave me wanting, then I was not aware of it. From the restaurants to the scheduled tours of heritage sites with a personal driver, everything was meticulously planned and flawlessly executed. I would highly recommend Jane~ Everett Kamin

5 stars Bruce N. 24 Apr 2011

Jean toured our family of four including 2 young boys for a whirlwind day during April 2011. She was a high energy professional with an infectious laugh. She was able to provide us all great insight into the history and culture of Xi'an. She was easy to understand and a joy to be with. I would recommend her strongly.

5 stars Rob B. 13 Aug 2009

Jane is awesome!!! Before touring Xi'an with Jane I had been on many group tours to different cities in China. Group tours leave you feeling hurried and distant from anything real. Jane was my first personal tour guide experience and with her it is much, much different. I felt privileged to be able to roam around Xi'an with her. Jane will immediately feel like your friend, but at the same time she stays professional enough to explain what you are seeing. At times I forgot that we had an agenda (

4 stars Chun H. 21 Jul 2015

4 stars Robert B. 01 Apr 2014

She was very good nothing was a problems.Jane looked after us like family We would highly recommend her to any visitor Jane is very professional and is also very knowledgable

4 stars Jill D. 21 Oct 2012

Jane was pleasant, dependable, and prompt. Her English is excellent and she is interesting to talk with and we enjoyed our conversations with her. She did a great job with time management -- filling our days but not trying to pack in more than was comfortable. Great pacing and also a really nice restaurant choice near the Dayan pagoda. Very satisfied.

4 stars Brian G. 27 May 2012

Friendly, easy-going, and affable, Jane provided excellent commentary (in very good english) during our 2+ day visit to Xian. She has a good sense of balance and doesn't overwhelm with details. Suggest she meet you at the hotel (we waited on a freeway overpass one day and she was apologetic when late another).

1 stars karni S. K. S. 16 Aug 2019

Cindy was in contact with us reborn we arrive but didn’t show up on the day of the trip (she told us she had a Spanish test).

Another guide came (Sara, she was very nice and helpfu) but only part of the info was given to her so she only did the Teracotta warriors with us and nothing else. The driver was also late. We were offered to take 2 taxi instead and drive to him (there was a huge line in the train station, and we were with 3 kids and all of our luggage, so we were just waiting for him).

1 stars KaiLeong S. 12 Nov 2014

Sorry for the late feedback.

I had Elaine as my tour guide instead of Jane as she was busy. Elaine is by far the worst tour guide I ever had. She rush us thru the day focusing to finish by 5pm so that she can take off. Hence, this makes little difference of being in a large tour group. Making it worst, she provides little explanation which I actually found wikipedia to be so much more informative. Honestly, I just felt money wasted on this guide with little added value. Just wasted my trip.

1 stars Alexandra R. 08 Oct 2014

Although Jane was knowledgeable about the area & spoke good English she took us to a restaurant that cost 4-5 times where our other 2 guides took us and wasn't good at all. She sat on benches instead of helping us buy gifts, and took us to 2-3 tourist trap places where we got high pressured to buy stuff and she was nowhere to be found. On our 2nd day instead of the 8 hours we scheduled she decided to take us back to the hotel after only 5 and tried to say we agreed to pay her more than we did.

Tour Guide Comment: Sorry, but the fact is: the lunch near Terracotta Warriors around 10USD/person was told you in advance, no 2USD lunch can be found. NO Shop Stops at all! I have no idea what you are talking about tourist trap. The tour on day 2 is around 6hs, because you travel at faster pace, no lunch break, but all the highlights are covered.

1 stars Andreina M. 17 Jul 2014

I am sorry to say that this tour guide has a lot of room for improvement. Unfortunately didn't cover our expectations. What is worse, the person who guided us wasn't Jane as we were expecting, it was someone else using her name. This person was pregnant and obviously very tired to walk or resist the hot weather so she keep telling us that other places than the Warriors we can do it by ourself and she charged us for the full day anyway. It was a very unprofessional situation.

Tour Guide Comment: Sorry for the unpleasant experience, due to some unpredicted condition I was unable to come back to Xian on our scheduled date and ask my guide friend for help. The extremely hot weather makes bike riding outdoor not suitable. She discussed with you and suggested do that when it is getting cooler and you agreed.

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